Plaques Survey

Dear Sir/Madam

On behalf of the Tourism Grading Council of South Africa, we would like to take this opportunity to express our sincere appreciation to you.

To ensure that we maintain our standards, we are eager to understand if your experience with the new plaque has met your expectation. Please assist us by taking a moment to complete the short questionnaire.It will take no longer than five minutes of your time.

The information you give us will remain confidential, and will be aggregated to assess the overall views of graded establishments. The results of this survey, collectively, will be used to improve future project processes and end-product delivery.

Thanks

Please complete the survey below:

Communication

* How satisfied were you with the communication about receiving the new plaque and returning back the old one?

Condition of parcel

* How satisfied were you with the packaging in which you received the new plaque?

Quality of parcel

* Did you find your new plaque in good quality?


* If no, please elaborate:
* Did you find handing over the old plaque quick and easy?

Did not hand over the old plaque – reason:

Assembling of new plaque

* Was it easy to assemble?


If no, please elaborate:

Timelines

* How satisfied were you with the time it took to receive your plaque?

Comments

* Please provide any additional feedback on other areas not mentioned in the questionnaire.

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