Frequently Asked Questions

Have a look through our frequently asked questions below, if you are not able to find the answer you are looking for feel free to get in touch with us. 

  • 1. Why should I get graded?

    You immediately add credibility to your establishment. You have the right to display the Grading Council plaque outside your premises. You may use the Grading Council logo (star) in all your marketing material. You are marketed on this website South African Tourism endorses star graded. Grading assists you in positioning your product. Government departments and many others only use graded establishments Grading is a constant quality control tool, with a feedback mechanism.

    Click here to find out more.

  • 2. How does the Grading Process work?

    You apply online through this website, we process the application and if you qualify an assessor evaluates your establishment. That assessment gets verified and processed and you earn your stars. Click here for more details.

  • 3. Who assesses my establishment?

    Only Independent Accredited Grading Assessors who are based all over South Africa conduct grading assessments. Click here for more information about the Assessors of TGCSA.

  • 4. Can I choose an assessor?

    You may choose your own assessor. You will find information about all the TGCSA assessors on this website. Please take note that choosing your assessor forms part of your online application. Click here for more information about the Assessors of TGCSA.

  • 5. How long does it take to get graded?

    There is no short answer to this as the time it takes to complete an assessment is dependant on many factors, some of which are out of our control. But you can expect the process to take a reasonable amount of time.

  • 6. What do I need to qualify for Star Grading?

    Each category has its own minimum requirements. Click here to view the requirements.

  • 7. How long is the Star Grading valid for?

    It is valid for one year upon which an automatic renewal of your TGCSA membership will be generated. This automatic renewal will involve an invoice to be e-mailed to you. After payment of this renewal invoice (per the TGCSA bank details) you will again be assessed by a TGCSA accredited assessor.

  • 8. Are TGCSA's standards internationally recognised?

    It is an internationally recognised system of quality assurance. The Tourism Grading Council of South Africa applies strict internationally recognised criteria to its grading process, and is recognized as a world leader in this industry.