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{Strongly Agree - Agree - Undecided - Disagree - Strongly Disagree}
* The assessor identified themselves as a TGCSA Assessor and provided contact details on arrival
* The assessor is professional in his/her conduct and communication
* The assessor's appearance and presentation was professional and appropriate
* The assessment visit took place at the agreed date and time and I was advised of any delays
* The visitor report, outcome & star grading recommendation was clearly communicated to me
* The assessor clearly outlined the process to be followed after the assessment process
* The benefits of being a graded establishment was explained to me by the assessor
* Sufficient time was spent discussing the legalities and conditions of the star grading
* The assessor was able to make recommendations on improving my star grading level
* The assessor is knowledgeable about the grading system, tourism industry, available funding opportunities and other variables affecting my establishment
* The assessor remained calm and objective throughout my dealings with them
* When raising a query with the Assessor, the average turn-around time for my query is less than 5 days
* I received quality service from the Assessor
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