Tourism Grading Council of South Africa strives to ensure that all graded establishments treat customers and staff with the utmost respect. We acknowledge and honor everyone’s right to privacy and freedom of expression.
TGCSA will continuously find ways to improve and maintain standards of excellence that reflect the best of the country to visitors. We will always ensure that all graded establishments and our stakeholders, comply with all Human Rights laws and legislation that govern the South African Travel and Tourism industry.
TGCSA’s terms and conditions of star grading, clearly states that graded establishments must subscribe to highest levels of customer service and quality but also to observe and respect guests' right to privacy. We encourage all our customers and staff to exercise the right to voice their grievances.
Our mandate is to continue to serve and deliver quality products and services.