Hotels

A hotel provides formal accommodation with full or limited service to you, the traveler.

It has a reception area, offers a dining facility, and must have a minimum of 6 rooms.

Category Entry Requirements

All Stars

• An on site representative must be contactable 24 hours a day, 7 days a week.
• The meals and beverages must be provided from outlets within the hotel complex.
• Servicing of rooms daily (this includes linen/towel change, removal of rubbish and cleaning).
• Formal reception area must be provided.
• Bathroom facilities must be en suite.

Additional for 4 & 5 Star

• Valet service.
• Room service must be available.
• Concierge, porterage and luggage handling.
• Central Business Centre must be provided.
• A range of other miscellaneous services provided, e.g. message service, shoe polish, delivery of newspapers, etc.
• Full housekeeping and laundry services provided.

Lodges

A lodge is a formal accommodation facility providing full or limited services, located in natural surroundings beyond that of the immediate garden area.

Category Entry Requirements

All Stars

• Scenic or natural view, e.g. water view, rural outlook, mountain view or natural bush setting.
• If host / manager and guests are accommodated in the same building, there must be separate living areas.
• The host / representative must be contactable 24 hours, 7 days a week.
• The host must be available to check guests in / out or within 10 minute drive from the property.
• Daily servicing of the rooms must be included in the price.
• Shared facilities must be a minimum of a guest dining room and guest lounge area.
• Bathroom facilities must be en suite. If not, exclusive use of bathroom facilities per room is ensured.
• Meals and beverages must be provided (may/ may not be prepared by the property).
• Daily servicing of rooms must include linen/towel change, removal of rubbish and cleaning.

Additional for 4 & 5 Star

• On site parking with security for guests.
• Valet service available.
• Room service must be available.
• Concierge, porterage and luggage handling.
• Central Business Centre must be provided.
• A range of other miscellaneous services provided, e.g. message service, shoe polish, delivery of newspapers, etc.
• Full housekeeping and laundry services provided.

For detailed listing of the Grading Criteria and Minimum Requirements of Entry for this Category, contact your nearest assessor or send an official request to feedback@tourismgrading.co.za