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Frequently asked questions

Question
Are TGCSA's standards internationally recognised?
Answer

It is an internationally recognised system of quality assurance. The Tourism Grading Council of South Africa applies strict internationally recognised criteria to its grading process, and is recognized as a world leader in this industry.

Question
Can I choose an assessor?
Answer
  • You may choose your own assessor.
  • Click here for more information about the Assessors of TGCSA.
Question
How does the Grading Process work?
Answer

You apply through this website, we process the application and if you qualify an assessor evaluates your establishment. That assessment gets verified and processed and you earn your stars. Click here for more details.

Question
How long does it take to get graded?
Answer

There is no short answer to this as the time it takes to complete an assessment is dependant on many factors, some of which are out of our control. But you can expect the process to take a reasonable amount of time.

Question
How long is the Star Grading valid for?
Answer

Your grading is valid for one year, after which it has to be renewed. For more information please go to the What you need to know section of the website.

Question
What do I need to qualify for Star Grading?
Answer

Each category has its own minimum requirements. Click here to view the requirements.

Question
Who assesses my establishment?
Answer
  • Independent, qualified assessors who are based all over South Africa.
  • Click here for more information about the Assessors of TGCSA.
Question
Why should I get graded?
Answer
  • You immediately add credibility to your establishment.
  • You have the right to display the Grading Council plaque outside your premises.
  • You may use the Grading Council logo (star) in all your marketing material.
  • You are marketed on this website
  • South African Tourism endorses star graded.
  • Grading assists you in positioning your product.
  • Government departments and many others only use graded establishments
  • Grading is a constant quality control tool, with a feedback mechanism.