A backpacker and or hostel is an accommodation facility that provides communal facilities, including dormitories yet may offer a range of alternative sleeping arrangements. Only establishments that cater for transient guests (traveling public) qualify for grading.

Category Entry Requirements

All Stars

• Guest communal rooms must be available – (lounge, dining areas, kitchen including the use of cooking facilities and utensils)
• Communal shower and toilet cubicles must provide total privacy and lockable doors.
• Representative must be contactable 24 hours a day, 7 days a week.
• Minimum of 1:10 (beds) for showers and toilets, not including host or en-suite facilities.
• Rooms must be serviced 7 days (includes linen/towel change, removal of rubbish and cleaning)

Additional for 4 & 5 Star

• Provides accommodation seven days a week
• Provides accommodation all year round
• Has a formal reception area
• Offers a dining facility
• On site representative must be contactable 24 hours, 7 days a week
• Room service must be available
• Concierge, Porterage and Luggage Handling
• All meals, (breakfast, lunch and dinner) and beverages must be provided from outlets within the complex
• On site parking with security for guests
• Valet service available
• Central Business Centre
• A range of other Miscellaneous Services provided e.g. baby/childminding
• Full Housekeeping and Laundry Services provided
• Universal Access Compliance
• The following additional appliances should be provided in communal kitchens: Freezer or large freezer section in fridges, Toaster, Microwave oven, Lockable food storage facilities, Hand soap, Range of herbs and spices

For detailed listing of the Grading Criteria and Minimum Requirements of Entry for this Category, contact your nearest assessor or send an official request to feedback@tourismgrading.co.za