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The objective of our star grading system is to offer reassurances to the traveller. It is an internationally recognised system of quality assurance. TGCSA also wants the accommodation sector to be comfortable with the system and recognises that equal responsibility and combined attention benefits everyone. Customer feedback is also encouraged, ensuring that the best-established practices are followed.
The Star Grading categories
The following are overviews of the different accommodation categories available to be graded in.
For full downloadable information including grading criteria and minimum requirements for your establishment please go to the 'star grading requirements' section of this website.
Hotel
A hotel provides accommodation to the travelling public, has a reception area, and offers at least a 'breakfast room' or communal eating area. In general a hotel makes food and beverage services available to guests; these may be outsourced or provided by the hotel. click here for Hotel grading and minimum requirements
Country House
A country house is a large guest house, usually situated in natural, peaceful surroundings such as near a nature reserve, a forest, a lake etc. It offers all the services of a hotel, including dinner.
click here for Country House grading and minimum requirements
Lodge
A lodge is an accommodation facility located in natural countryside surroundings. The rates charged are usually inclusive of all meals. The experience offered at a lodge may also include activities such as game drives, battlefield tours, etc.
click here for Lodge grading and minimum requirements
Guest House
A guest house can be an existing home, a renovated home or a building that has been specifically designed to provide overnight accommodation. A guest house will have public areas for the exclusive use of its guests. The owner or manager may live on the property. click here for Guest House grading and minimum requirements
Bed & Breakfast
Bed and Breakfast accommodation is provided in a family (private) home and the owner/manager lives in the house or on the property. Breakfast must be served. Bathroom facilities may or may not be en-suite and/or shared. In general, the guest shares the public areas with the host family.
click here for Bed & Breakfast grading and minimum requirements
Self Catering
A house, cottage, chalet, bungalow, flat, studio, apartment, villa, houseboat, tent or any accommodation where facilities and equipment are provided for guests to cater for themselves. The facilities should be adequate to cater for the maximum advertised number of residents the facility can accommodate.
click here for Self Catering grading and minimum requirements
Backpacker & Hostelling
A Backpacker and/or Hostelling establishment is an accommodation facility that provides communal facilities, including dormitories, yet may offer a range of alternative sleeping arrangements. Only establishments that cater for transient guests (travelling public) qualify for grading.
click here for Backpacker & Hostelling grading and minimum requirements
Caravan & Camping
A Caravan and Camping Park is a facility that provides ablution and toilet facilities and space for guests to provide for their own tent, motor home and or caravan.
click here for Caravan & Camping grading and minimum requirements
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