1.
Why should I get graded?
- You immediately add credibility to your establishment.
- You have the right to display the Grading Council plaque outside your premises.
- You may use the Grading Council logo (star) in all your marketing material.
- You are marketed on this website and in the printed accommodation guide.
- South African Tourism endorses star graded.
- Grading assists you in positioning your product.
- Government departments and many others only use graded establishments.
- Grading is a constant quality control tool, with a feedback mechanism.
2. How does the Grading Process work?
You apply through this website, we process the application and if you qualify an assessor evaluates your establishment. That assessment gets verified and processed and you earn your stars. Click here for more details.
3. Who assesses my establishment?
Independent, qualified assessors who are based all over South Africa.
Click here for more information about the Assessors of TGCSA.
4. Can I choose an assessor?
You may choose your own assessor.
Click here for more information about the Assessors of TGCSA.
5. How long does it take to get graded?
There is no short answer to this as the time it takes to complete an assessment is dependant on many factors, some of which are out of our control. But you can expect the process to take a reasonable amount of time.
6. What do I need to qualify for Star Grading?
Each category has its own minimum requirements. For requirements please go to the What you need to know section of the website.
7. How long is the Star Grading valid for?
Your grading is valid for one year, after which it has to be renewed. For more information please go to the What you need to know section of the website.
8. Are TGCSA's standards internationally recognised?
It is an internationally recognised system of quality assurance. The Tourism Grading Council of South Africa applies strict internationally recognised critera to its grading process, and is recognized as a world leader in this industry.
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